Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@australianbootbarn.com.au.
Please note that returns will need to be sent to the following address: 9-11 Warrego Highway, Wallumbilla, QLD, 4428 at your own cost. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@australianbootbarn.com.au

Damages and Defects
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Warranty Replacements
To process your return, please provide the following via email:
A copy of the invoice that includes the date of purchase, as well as the style
number and size of the defective product.
A clear photo of the defective footwear and a photo of the inside tag (see
example below).
What happens next?
Once we receive your submission, the warranty claim will be reviewed for
approval. If approved, a replacement product will be shipped to you.
Important.
After receiving your replacement, you must submit a photo of the footwear tag
cut out from the defective pair within 30 days. Failure to provide this photo within
the 30-day period will result in an invoice being issued for the replacement
product.
Please send all warranty claims and required documentation to the below email
address. 
info@australianbootbarn.com.au

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@australianbootbarn.com.au