Frequently Asked Questions

We currently ship to addresses within Australia and New Zealand only.

Australian orders typically take 5–7 business days to arrive, while New Zealand orders may take approximately 7–16 business days, depending on your location. Delivery details will be provided in your confirmation email.

Once your order has been dispatched, you’ll receive an email with your tracking information. Simply follow the link provided to check the progress of your delivery.

We process orders as quickly as possible, so we may not be able to make changes or cancellations once an order has been placed. If you need to make a change, please contact our team as soon as possible and we’ll do our best to assist.

If you need to update your delivery address, please contact us as soon as possible after placing your order. As orders are processed quickly, we cannot guarantee that address changes can be made before dispatch.

If your order has not arrived within the expected delivery timeframe, or your parcel arrives damaged, please contact our team as soon as possible with your order details. We’ll work with the relevant delivery provider to investigate and help resolve the issue. Please let us know within 24 hours of receiving your “delivered” notification.

If your order contains items that are being dispatched separately, your purchases may arrive in more than one delivery. You’ll receive tracking information for each parcel where applicable.

Delivery options may vary depending on the destination and courier service available. Please check the available delivery options at checkout or contact our team if you're unsure.

Yes. Click & Collect is available from our Roma store. Select the Click & Collect option at checkout and choose the store as your collection location. We'll notify you by email when your order is ready to collect.

Delivery fees are non-refundable when an item is returned for a change of mind. Please refer to our Returns & Exchanges Policy for full details and any applicable exceptions.

Gift cards are offered instore only at this stage, and will be coming soon online. Stay tuned for updates from Australian Boot Barn.

If you change your mind about your purchase, you have 30 days to return eligible items, provided they meet the requirements outlined in our Change of Mind Returns & Exchanges Policy. Items must be returned in new and re-sellable condition.

Once your returned item has been received and processed, your refund will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution.

Online exchanges may not be available by post. If you'd like to exchange an item, please contact our team or visit our Roma store to discuss your options. If you're unsure about sizing, please contact our team before ordering. Our 30-day returns policy gives you added peace of mind when purchasing online.

If you're having difficulty generating a return label, first check that the details you're entering match your original order confirmation exactly.

Make sure you have entered:

• Your order number correctly
• Your postcode or ZIP code exactly as shown on your order
• The correct details associated with the order

If you're still having trouble, please contact the Australian Boot Barn team and we'll be happy to help.

If your order arrives and an item appears to be missing, check your tracking information first, as items may sometimes be dispatched separately. If the missing item has not been shipped separately, please contact our team with your order number and details of the missing product so we can investigate.

Sale items may be subject to different return and exchange conditions. Please refer to our Returns & Exchanges Policy or contact our team before returning a sale item. Please note: items discounted by 30% or more are final sale and sold as-is, with no returns or warranties.

Our boots are made to be worn and enjoyed, and we stand behind the quality of the products we sell. If you believe your boots have a manufacturing or production fault, please contact our team so we can assess the issue and discuss the appropriate resolution. Normal wear and tear, damage caused by incorrect care, misuse or general ageing are not considered manufacturing faults.

Good boots are made to be worn and looked after. With the right care, quality boots can last for years and develop even more character along the way. Keep your boots clean, condition leather regularly and always use care products suited to the specific leather type. Suede and nubuck benefit from gentle brushing and protection, while smooth and oily leathers may require appropriate conditioning. Always allow wet boots to dry naturally, away from direct heat, and avoid over-treating the leather. A little care goes a long way in keeping your boots looking their best and ready for whatever comes next.

A good-fitting boot should feel secure and comfortable without being too tight. Your heel should sit comfortably in the boot, while your toes should have enough room to move without your foot sliding around. Leather boots can soften and mould to your foot with wear, but they should feel comfortable from the beginning. If you're unsure about your size or fit, our team is here to help. Slight heel lift during wear is normal.

The right boot depends on how you plan to wear them. Consider where you'll be wearing them, the level of durability and support you need, the type of leather and the fit that feels most comfortable.

From hardworking boots to everyday footwear and styles that transition from the country to the city, Australian Boot Barn brings together quality brands and footwear for a range of lifestyles. If you're unsure which pair is right for you, speak with our team, we're happy to help you find the right fit.

Send us your query direct to info@australianbootbarn.com.au or get in touch here.