Privacy & Cookies Policy | Australian Boot Barn

Last updated: 30 September 2026

Australian Boot Barn is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, shop with us, contact us or otherwise interact with Australian Boot Barn.

This Privacy Policy applies to information collected through the Australian Boot Barn website, our stores and other interactions with us.

1. Who We Are

Australian Boot Barn is operated by Mr JBM Pty Ltd (ABN 12 131 709 496).

Our contact details are:

Australian Boot Barn
Address: 100 McDowall Street, Roma QLD 4455
Email: info@australianbootbarn.com.au
Phone: 0457 151 010

For the purposes of this Privacy Policy, "Australian Boot Barn", "we", "us" and "our" refer to the business operating Australian Boot Barn.

2. Information We Collect

Depending on how you interact with us, we may collect personal information including:

Your name and contact details, such as email address, phone number and postal or delivery address
Billing and shipping information
Information relating to your purchases and orders
Payment and transaction information
Information you provide when contacting our customer service team
Information you provide when submitting an enquiry or completing a form on our website
Information you provide when signing up to our newsletter or marketing communications
Your preferences and interests where you choose to provide them
Information about your interactions with our website, including pages visited, browsing activity and website usage
Device and technical information, such as IP address, browser type and operating system
Information collected through cookies and similar technologies

We generally do not collect sensitive information unless it is reasonably necessary for our business activities and permitted by law.

3. How We Collect Your Information

We may collect personal information directly from you when you:

Make a purchase online or in-store
Create or use an online account
Contact us by phone, email or through our website
Submit an enquiry or contact form
Subscribe to our newsletter or marketing communications
Participate in a promotion, competition or other activity
Visit or interact with our website
Engage with us through social media

We may also collect information automatically through technologies such as cookies, analytics tools and similar technologies when you use our website.

In some circumstances, we may receive personal information from third parties, such as payment providers, delivery partners, technology providers or marketing and advertising platforms.

4. How We Use Your Information

We may collect, hold, use and disclose your personal information for purposes including:

Processing and fulfilling your orders
Processing payments and arranging delivery
Providing customer service and responding to enquiries
Managing returns, exchanges and refunds
Communicating with you about your orders or purchases
Managing customer accounts
Improving our products, services and website
Understanding how customers use our website
Personalising your online experience
Sending marketing communications where you have consented or where otherwise permitted by law
Conducting advertising, analytics and marketing activities
Managing promotions, competitions and customer engagement activities
Preventing fraud, misuse and security threats
Complying with our legal and regulatory obligations
Protecting our rights, property and business interests

We may use information collected through cookies and similar technologies to understand website traffic, measure advertising performance and improve our website and marketing.

5. Marketing Communications

If you subscribe to receive marketing communications from us, we may send you information about products, promotions, new arrivals, events and other updates that we believe may be relevant to you.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the communication or by contacting us directly.

Even if you opt out of marketing communications, we may still contact you where reasonably necessary in relation to an order, transaction, customer service enquiry or other non-marketing matter.

6. Cookies and Analytics

Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage and improve your online experience.

We may use third-party analytics and advertising services to help us understand website traffic, measure the effectiveness of our marketing and deliver relevant advertising. These services may collect information about your activity on our website and may use cookies or similar technologies in accordance with their own privacy policies.

You can adjust your browser settings to refuse or restrict cookies. However, doing so may affect the functionality of some parts of our website.

7. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to provide our products and services or operate our business. These third parties may include:

Payment processors and financial service providers
Delivery and logistics providers
Website hosting and ecommerce service providers
Information technology and software providers
Customer service and communication platforms
Marketing, advertising and analytics providers
Professional advisers, such as accountants, lawyers and consultants
Government bodies, regulators or law enforcement agencies where required or authorised by law
Other parties where you have provided consent or disclosure is otherwise permitted or required by law

We do not sell your personal information to third parties.

8. Overseas Disclosure

Some of the third-party service providers we use may be located overseas or may store or process information outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that it is handled in accordance with applicable privacy laws and this Privacy Policy, where required.

The countries in which our service providers may be located will depend on the services we use from time to time.

9. Payment Information

Payments made through our website may be processed by third-party payment providers.

Australian Boot Barn may not have access to or store your complete payment card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

10. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically is completely secure. While we take reasonable measures to protect your information, we cannot guarantee the absolute security of information transmitted to or from our website.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business and transaction records, resolve disputes, meet legal obligations and enforce our agreements.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, where appropriate.

12. Accessing and Correcting Your Information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. To make a request, please contact us using the details provided below.

We may need to verify your identity before responding to a request. In some circumstances, we may be unable to provide access where permitted or required by law. If this occurs, we will explain the reasons where we are able to do so.

13. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below. We will review your complaint and aim to respond within a reasonable timeframe.

Australian Boot Barn
Address: 100 McDowall Street, Roma QLD 4455
Email: info@australianbootbarn.com.au
Phone: 0457 151 010

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, payment providers or other websites.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

15. Children's Privacy

Our website and services are not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent where required by law.

If you believe that a child has provided us with personal information, please contact us so that we can assess and, where appropriate, delete the information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations. Any updates will be published on this page, with the "Last updated" date amended accordingly.

17. Contact Us

If you have any questions about this Privacy Policy or how Australian Boot Barn handles personal information, please contact us:

Australian Boot Barn
Address: 100 McDowall Street, Roma QLD 4455
Email: info@australianbootbarn.com.au
Phone: 0457 151 010